Frequently Asked Questions

If you can't find the answer you're looking for, please contact our Support Team

Can you edit images to my specifications?


Yes of course. We will ask you if you have a preference for the image specifications or if you simply wish for them to be edited to meet ebay and amazon compliance.




How long will it take to finish my images?


You have the option of our Express service (24-36 hour turnaround time) or our Economy service (3-5 business day’s). To view the fee’s for these service please see Pricing.




Are there any discounts available for Bulk images?


Yes of course! If you intend to submit 200+ images we can offer you a discount. The size of the discount depends on the complexity and total number of images. Please contact us for a quotation.




Do you offer a Free Trial?


Yes we do! Simply contact us via email or click on the FREE TRIAL button and upload your image. We will edit it and get it back to you asap.




Is there any extra charge for more complex images?


No. We charge a flat rate price per image for SINGLE product photos. If your image has multiple items in it then there will be a surcharge.




How do I Pay?


We accept payment by Debit/Credit cards and Paypal. After we receive your project request we will email you with a quotation and an invoice with payment link. As soon as we receive your payment we can put your project into the production process.




How do I get my images to you?


It's simple! After you complete the step-by-step form you will be redirected to our upload page.




How do I get my images back?


As soon as we have completed editing the images and checked that the completed work meets our high standards you will receive an email advising you that your images are ready for download. One click and you will have your images.




What is the maximum file size per image?


We can receive files upto 4GB in size although we do not recommend files of this size as this can cause lengthy upload and download times.




Are my images and data safe?


Absolutely. We adhere to a strict policy that all images supplied to us are solely the responsibility of the client and shall be treated as such. We guarantee that all images and data will be treated confidentially and shall not be passed on, sold or shared withany third parties.




What format do you accept images in?


JPEG's are the preferred format and the one that we recommend for all our clients. However, if you have a preference for another type of file we will be able to do this for you. For any questions about formats please contact us.




What if I am not happy with a completed image?


With our highly trained staff this very rarely happens. However, if for some reason you are not entirley happy with an image just let us know so we can review the work and make any corrections neccessary. We will continue to review and correct the work until you are 100% satisfied with the work we have done. Here at Remove my Background we strive for complete customer satisfaction at all times!